Refund and Return Policy
At FableFigures, customer satisfaction is important to us. Please review our refund and return guidelines carefully before making a purchase.
Eligibility for Returns
Items may be eligible for return within the specified return period from the delivery date.
To qualify for a return, products must be unused, in original condition, and accompanied by proof of purchase.
Non-Returnable Items
Due to the customized nature of certain products, the following items are non-returnable:
• Custom action figures and personalized designs
• Special order items
• Products showing signs of use or damage not caused during shipping
Refund Process
Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within a reasonable timeframe.
Damaged or Defective Items
If your item arrives damaged or defective, please contact FableFigures within the applicable period with supporting images and order details.
We will review the issue and provide an appropriate resolution, which may include replacement or refund where applicable.
Shipping Costs
Shipping costs are non-refundable. Customers are responsible for return shipping expenses unless otherwise stated.